📌 Frequently Asked Questions (FAQ)
Welcome to GUTEE – Where Every Design Tells a Story
We’ve compiled answers to some of the most commonly asked questions. If you still need help, feel free to contact us at support@guteestore.com.
🛍️ ORDERING
Q: How do I place an order?
A: Browse our store, choose your preferred design, size, and quantity, then click “Add to Cart” and proceed to checkout.
Q: Can I customize a design or request a special order?
A: Yes! Email us your request at support@guteestore.com.
Q: Can I change or cancel my order after placing it?
A: Changes/cancellations can be requested within 12 hours of ordering.
📦 SHIPPING & DELIVERY
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Rates and times vary by country.
Q: How long does delivery take?
A:
- US Orders: 5–10 business days
- International: 7–20 business days
Q: How can I track my order?
A: A tracking link will be emailed once your order ships.
👕 PRODUCTS
Q: What materials are your T-shirts made from?
A: Most are made from soft, high-quality cotton or cotton blends.
Q: What sizes do you offer?
A: Sizes range from S to 5XL. Check the size chart on each product page.
Q: Will the print fade?
A: No. Our prints are durable if care instructions are followed.
💳 PAYMENT & SECURITY
Q: What payment methods do you accept?
A: PayPal and debit/credit cards via PayPal Checkout.
Q: Is my payment information safe?
A: Yes. We use SSL encryption and never store your card data.
🔄 RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns only for defective, misprinted, or damaged items. Contact us within 7 days of delivery.
Q: What if I ordered the wrong size?
A: We cannot exchange or refund for incorrect size selection.
📧 CONTACT & SUPPORT
Q: How can I contact you?
A:
- Email: support@guteestore.com
- Phone (US): +1 401-633-2204
- Support Hours: Mon–Sat, 9:00 AM – 5:00 PM (EST)
Still have questions? We’re here to help – your satisfaction is our priority!