Effective Date: June 20, 2025
Company Name: CONG TY TNHH GUTEE (GUTEE COMPANY LIMITED)
Business registration number: 0111089606

At GUTEE, we are committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your personal information when you visit guteestore.com or make a purchase.

1) Information We Collect

  • Identity & Contact: name, email address, phone number
  • Order & Delivery: shipping and billing address, order details, preferences
  • Payment: payment status and metadata (card processing is handled securely by our payment processor; we do not store card numbers)
  • Technical: IP address, device/browser data, and cookies/usage data (see Cookie Policy)

2) How We Use Your Information

  • Process and fulfil orders; provide customer support
  • Communicate order updates and (if you opt in) promotions
  • Improve our website and services (analytics and troubleshooting)
  • Prevent fraud and keep payments secure
  • Comply with legal and regulatory obligations

3) Sharing Your Information

We do not sell or rent your personal information. We share data only with trusted third parties as necessary to operate our business, such as:

  • Payment processing providers
  • Shipping/fulfilment partners
  • Email/notification services (marketing only if you opt in)
  • Authorities when required by law

All service providers must protect your data and use it only for the contracted purpose.

4) Cookies & Tracking

We use cookies and similar technologies to operate the Site, remember preferences, analyse traffic, and (with consent) personalise marketing. You can manage non-essential cookies via the cookie banner (if shown) or your browser settings. Disabling some cookies may impact site functionality. See our Cookie Policy for details.

5) Data Security

We implement industry-standard safeguards, including full-site SSL/HTTPS, and rely on PCI-DSS-compliant payment processing. While we work to protect your information, no method of internet transmission or storage is 100% secure.

6) Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal data, and to opt out of marketing emails at any time (use the unsubscribe link or contact us).

To submit a request, contact us using the details below.

7) Data Retention & Transfers

We keep personal data only as long as necessary for the purposes described above (e.g., tax/accounting, fraud prevention, customer service). We operate from Vietnam and may use providers that process data in other countries; where applicable, we take steps designed to ensure an adequate level of protection.

8) Children’s Privacy

Our Site is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal data to us, please contact us so we can delete it.

9) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the Site constitutes acceptance of the revised Policy.

10) Contact Information

CONG TY TNHH GUTEE (GUTEE COMPANY LIMITED)
Business registration number: 0111089606
Address: Tầng 2 nhà số 1, Ngõ 102 đường Trần Phú, Phường Mộ Lao, Quận Hà Đông, Thành phố Hà Nội, Việt Nam
Customer Support Hours: 8:00 AM – 7:00 PM (GMT+7) (Monday – Saturday)
Email: support@guteestore.com
Phone: +84376654996