Gutee Men’s Khaki Shorts with Smart-Waistband

We want you to be happy with your purchase. If something isn’t right, please review the policy below and contact us within the stated timeframes so we can help.

1) Exchanges & Order Modifications

Exchanges: We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order. For defective/incorrect items, we’ll send a free replacement or issue a refund.

Can I change my order after placing it?
Orders cannot be modified once placed due to our quick processing.

Can I cancel my order?
Yes. Orders can be canceled within 3 hours after purchase. After this window, your order moves to production/fulfillment and cannot be changed or canceled. There is no cancellation fee.
To request a cancellation within 3 hours, email support@guteestore.com with the subject: “Cancel Order – [Order #]”.

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2) Return & Refund Policy

Return/refund window
You have 30 days after delivery to request a return or refund for most items, including change-of-mind returns when the item is new, unused, and in original packaging with all tags/accessories.
After 30 days, we consider the order accepted and may be unable to provide reimbursement.

Who pays for return shipping?

• Customer pays return shipping for change-of-mind or size/style preference.
• We cover reasonable return shipping costs (or provide an alternative resolution) when:
  • the item is defective/damaged on arrival; or
  • the item is incorrect or does not match the description.

When am I eligible for a refund?
We issue a refund when any of the following applies:

• The product is defective/damaged upon arrival.
• The wrong item/size/material was sent.
• The product does not match the description.
• The item was not delivered within 30 days from dispatch (carrier delays verified).

We do not accept returns/refunds for:

• Items that have been worn, washed, altered, or are not in resalable condition.
• Products returned without original tags/packaging.
• Orders with incorrect/incomplete shipping information provided by the customer.
• Items explicitly marked “non-returnable” on the product page.
• Returned items without prior authorization (RMA).

What proof is required?

• Proof of purchase (order number/receipt).
• Photos of the defective/damaged or incorrect item(s).
• Brief description of the issue and, if available, prior email thread.

How do I request a return/refund?
Email support@guteestore.com within 30 days of delivery with the subject: “Refund/Return – [Order #]”.
Attach the required proof (photos, order number, short description).
Our team will review and respond within 2–3 business days with next steps.

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3) Return Process

Where do I send returns?
The return address varies by product and location. Do not send any item back without prior confirmation (RMA) — unauthorized returns may be lost and cannot be processed. After approval, we’ll provide the return address and instructions.

How long to process my refund?
Refunds are processed within 7 business days after we receive and inspect your return. Depending on your bank, funds may take an additional 5–7 business days to appear.

Haven’t received your refund?
Check your bank/credit card again → contact your bank/card issuer (processing delays are possible).
If it’s been 15 business days since approval and you still don’t see it, email support@guteestore.com with your order number.

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4) Important Notes

• Return/refund requests must be submitted within 30 days after delivery.
• Contact customer service first to obtain an RMA before returning any item.
• Refunds are issued only after approval and inspection of the returned item(s).
• Outbound shipping fees are non-refundable once the order has been dispatched.
• If a parcel is returned to sender due to an invalid/incomplete address, we can reship after the address is corrected; reshipment postage ($6.99) applies.
• Restocking fees: None.

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5) Shipping Context (for transparency)

Orders ship from our international facility in Vietnam via YunExpress (line-haul), with USPS final delivery in the U.S.
Typical transit time after dispatch: 7–15 business days (most arrive in 8–12), but customs, weather, or peak seasons may extend timelines.
If tracking shows no updates for 7 business days or your parcel exceeds 20 business days in transit, contact us — we’ll investigate with the carrier.

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6) Contact Us

Email: support@guteestore.com
Phone (VN): +84 376 654 996
Support Hours: Mon–Sat, 8:00 AM – 7:00 PM (GMT+7)

Please include your order number in all messages so we can help faster.

Last updated: September 29, 2025
Applies to: All orders placed on guteestore.com (billed in USD)

At GUTEE, we provide secure and convenient payment options for your purchases. All transactions are processed through trusted, encrypted systems to protect your data.

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✅ Accepted Payment Methods

1) PayPal

Pay quickly and securely using your PayPal account.
Benefits:

• No need to share card details directly with our website
• Pay via PayPal balance, linked bank, or debit/credit card
• Eligible transactions may be covered by PayPal Buyer Protection (per PayPal’s terms)

2) Debit/Credit Card (via PayPal Guest Checkout)

No PayPal account required. Choose “Pay with Debit/Credit Card” at checkout.
Supported cards: Visa, Mastercard, American Express, Discover

All card payments are securely processed through PayPal Checkout.

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🔐 Payment Security

Your payment security is our top priority:

• Full-site SSL (HTTPS) encryption
• Checkout handled by PayPal, PCI-DSS compliant
• No storage of card details on our servers
• Transactions are encrypted and verified in real time

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🧾 Payment Confirmation & Invoices

After a successful payment:

• You’ll receive an order confirmation email from GUTEE
• If you used PayPal, you’ll also receive a transaction receipt from PayPal
• If you created an account, your order & payment history can be viewed anytime in My Account

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📌 Policy Overview (Quick Facts)

• Currency: U.S. Dollars (USD)
• Timing: Payment is captured immediately upon order confirmation
• Failed Transactions / Fraud Screening: Orders may be canceled if payment fails or if fraud is detected by our systems or payment processor
• Security Provider: All payments securely handled by PayPal
• Consumer Protection: Eligible payments may be protected by PayPal Buyer Protection (subject to PayPal policies)

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🚫 Unsupported Payment Methods

We do not accept at this time:

• Bank transfers / ACH
• Cash on Delivery (COD)
• Checks / money orders
• Cryptocurrency (e.g., Bitcoin, Ethereum)
• Third-party wallets (e.g., Venmo, Zelle, Apple Pay)

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📞 Payment Support

If you need help with a payment or checkout issue, contact us:

GUTEE – Payment Support
Email: support@guteestore.com
Phone (VN): +84 376 654 996
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (GMT+7)

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Thank you for shopping at GUTEE — Where Every Design Tells a Story.