Orders are prepared within 1–3 business days (Mon–Sat, GMT+7).
You’ll receive an order confirmation immediately after purchase and a shipping confirmation email once your parcel has been dispatched.
Shipping Origin & Carriers
Orders ship from our international facility in Vietnam.
We use YunExpress for international line-haul and hand off to USPS for final delivery within the United States.
Delivery Time (Contiguous U.S.)
Typical transit time after dispatch: 7–15 business days.
Most orders arrive in 8–12 business days, but peak seasons, weather, security or customs checks may extend timelines.
Tracking
A YunExpress tracking number is issued when your order ships.
Tracking may take 24–72 hours to activate.
Once inducted into USPS, your tracking page will start showing USPS events through final delivery.
Shipping Fees
Flat rate: $6.99 per order.
We do not offer free shipping at this time.
Shipping fees are non-refundable once the order has been dispatched.
Service Area
We currently deliver to the 48 contiguous U.S. states.
We do not ship to P.O. Boxes, Alaska, Hawaii, U.S. territories, or APO/FPO addresses at this time.
Address Changes
If you need to correct your address, please email support@guteestore.com within 12 hours of placing the order.
We cannot guarantee changes after fulfillment begins. Orders delivered to an address entered incorrectly at checkout are not eligible for replacement or refund.
Delivery Attempts & Returned-to-Sender
If a parcel is returned due to an invalid/incomplete address, refusal, or delivery failure, we can reship it once the address is corrected.
Reshipment postage will be charged at the same flat rate ($6.99) before we dispatch again.
Delays, Lost or Missing Parcels
If tracking shows no updates for 7 business days, or your parcel exceeds 20 business days in transit, contact us at support@guteestore.com with your order number.
We’ll open an investigation with YunExpress/USPS and provide a resolution (replacement or refund) according to the carrier’s final status.
Split Shipments
To speed up delivery, items in the same order may ship separately when practical. You will receive tracking for each parcel.
Taxes & Duties
Orders are billed in USD. Any taxes shown at checkout are collected by us; any import-related assessments (if applicable) are the customer’s responsibility.
Order Verification
To protect customers from fraud, we may place orders on a brief hold to verify payment or address details. You’ll be notified by email if additional information is required.
